The problem
SwiftShop received questions about auto-parts compatibility. Answering them required finding the right information across a large catalog and product documentation.
What we built
We connected the documentation and product information to an assistant that finds relevant information and produces answers. The feature was integrated into customer interactions and support work.
We added tracking for frequent questions, request resolution, and system performance so the team could identify areas needing improvement.
How it supports daily work
The system brings document search and answering into the same workflow. Product information can be used directly in support instead of remaining separate in documents and catalog pages.